Your Privacy Our Priority

Welcome to 23hbajee. This privacy policy explains what information we collect when you use the 23hbajee platform, how we use it, and the steps we take to protect your privacy. By using our services, you are considered to have consented to this policy.

23hbajee collects various types of information to provide you with the best experience. We always collect only the minimum data necessary — nothing more.

Personal Identity Information

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and country
• National ID or passport details (for KYC verification)

Financial Information

• Mobile Banking Number (Mobile Pay, Nagad, Rocket)
• Bank account details (where applicable)
• Transaction History & Amounts
• Deposit & Withdrawal Records

Automatically Collected Data

• IP Address & Device Type
• Browser type and operating system
• Logs of site access times and activity
• Cookie & Web Beacon Data

23hbajee uses collected data solely for specific, legitimate purposes. Our data usage policy is fully transparent.

We use your information for the following purposes: account management, payment processing, customer support, fraud detection, legal compliance, and personalizing your experience. 23hbajee never uses your information for advertising or sells it to third parties.

23hbajee never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Provider: Necessary information is shared with payment partners such as Mobile Pay, Nagad, and Rocket to process transactions.
• Legal Authorities: Information may be disclosed pursuant to a court order or government directive.
• Licensing Authority: Certain data may be disclosed for regulatory audits or oversight purposes.
• Technology Partner: Server hosting and security providers may access limited technical data, but are bound by strict confidentiality agreements.

The 23hbajee website uses cookies to enhance your experience. Cookies are small data files stored in your browser.

Cookies We Use

• Essential Cookies: Required for login sessions and security. The site cannot function without these.
• Performance Cookies: Collects anonymous statistics to help us understand which sections of the site are most visited.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: Analyzes traffic to improve the user experience.

You can disable cookies at any time from your browser settings. However, disabling essential cookies may cause some site features to stop working.

23hbajee retains your information only for as long as necessary. All data is kept while your account remains active.

• Account Information: Retained for up to 5 years after account closure for legal compliance.
• Financial Transaction Records: Up to 7 years, as required by regulatory obligations.
• Customer Support Chat Logs: Deleted 2 years after resolution.
• Cookie Data: Expires at the end of the session or within a maximum of 1 year.
• Marketing Consent: Deleted immediately upon withdrawal of consent.

Once the designated retention period expires, 23hbajee automatically deletes or anonymizes your data so that you can no longer be identified.

As a member of 23hbajee, you have several important rights over your own personal data.

23hbajee strictly prohibits providing services to anyone under the age of 18. We take every precaution to protect minors.

• Age verification is mandatory at the time of registration.
• In cases of doubt, age verification via KYC documentation will be required.
• If a minor's account is identified, it will be closed immediately.
• No data from minors is collected or stored.

23hbajee protects your data using industry-leading security measures. Our security team operates around the clock, 24 hours a day.

Technical Safeguards

• 256-bit SSL/TLS encryption across all data transfers.
• Two-Factor Authentication (2FA) available.
• Regular security audits and penetration testing.
• Automated suspicious login detection system.
• Data backup and disaster recovery plan.

Administrative Safeguards

• Staff access to data is restricted on a need-to-know basis.
• All staff are bound by strict confidentiality agreements.
• Regular security training and awareness programs for staff.
• In the event of a data breach, our policy is to notify affected users within 72 hours.

23hbajee may update this Privacy Policy from time to time. Changes may occur due to legal updates, the introduction of new services, or improvements to our security practices.

• The date of any changes will be shown at the top of this page as "Last Updated".
• For significant changes, a notification will be sent to your registered email address.
• Continued use of our services after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.

If you have any questions, concerns, or requests regarding our Privacy Policy, please don't hesitate to reach out. 23hbajee's dedicated privacy team is always ready to assist you.

• Email: support@23hbajee.bet
• Response Time: Initial response within 24 hours, full resolution within 7 business days.
• Language: Support available in both Bengali and English.
• Service Hours: 7 days a week, 24 hours a day.